Last updated: 18 October 2026
FreshBaskets respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit freshbaskets.in, place an order, or contact us by phone, email, or WhatsApp.
In this policy, “FreshBaskets”, “we”, “us”, and “our” refer to the business operating freshbaskets.in.
1. Information We Collect
The information we collect depends on how you use our website and services.
Information You Provide
When you place an order, create an account where available, or contact us, we may collect:
- Your name, phone number, and email address.
- Billing and delivery addresses, including your PIN code.
- Business name and GST details, where provided for invoicing.
- Products ordered, quantities, delivery instructions, and order history.
- Messages, feedback, photographs, and documents you send for enquiries or order support.
- Information needed to investigate delivery issues, returns, replacements, or refunds.
Please provide only information relevant to your enquiry or order. If you provide another person’s contact or delivery details, ensure you have permission to share them.
Technical Information
When you use our website, our website and hosting systems may record technical information, including:
- Your IP address.
- Browser type, device information, and operating system.
- Pages requested and the date and time of access.
- Referring pages, error logs, and security-related activity.
We use this information to operate, troubleshoot, and protect the website.
Payment Information
Where online payment is available, payment information is processed by the payment provider used at checkout.
We may receive payment status, transaction references, payment method information, and details needed to reconcile payments or process refunds.
Do not send us your card PIN, CVV, UPI PIN, passwords, or payment OTPs by phone, email, or WhatsApp. Enter sensitive payment credentials only through the relevant secure payment interface.
2. How We Use Your Information
We use personal information to:
- Receive, confirm, and fulfil orders.
- Check product availability and delivery serviceability.
- Coordinate sourcing, dispatch, and delivery.
- Prepare invoices and maintain transaction records.
- Send order confirmations, payment updates, and delivery communications.
- Respond to enquiries and provide customer support.
- Review complaints and manage cancellations, returns, replacements, and refunds.
- Operate and secure customer accounts, where available.
- Detect misuse, prevent fraud, and troubleshoot website problems.
- Meet applicable legal, tax, accounting, and regulatory obligations.
Where we request consent for an optional purpose, we will explain that purpose when collecting the information.
3. Cookies and Similar Technologies
Our website may use cookies or browser storage for features such as shopping carts, login sessions, security, and remembering preferences.
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website, including the cart or checkout, from working correctly.
If we introduce optional analytics or advertising technologies, we will provide relevant information and obtain consent where required.
4. How We Share Information
We share information when needed to operate our services, fulfil your order, or meet legal obligations.
Depending on your order or enquiry, recipients may include:
- Delivery and logistics partners: To receive your name, contact number, delivery address, and relevant delivery instructions.
- Supply partners: To receive information necessary to source or fulfil your order. Customer contact details are shared only where needed for fulfilment.
- Payment providers: To process payments, verify transactions, investigate payment issues, or arrange refunds.
- Technology providers: To support hosting, email, website maintenance, communications, and related business systems.
- Professional advisers and authorities: Where necessary for accounting, legal advice, dispute resolution, or compliance with lawful requests.
We aim to limit the information shared to what is necessary for the relevant purpose.
5. WhatsApp, Phone, and Email Communications
When you contact us through WhatsApp, phone, or email, we use the information you share to respond and assist with your request.
Clicking a WhatsApp link opens a third-party service. Your use of WhatsApp and other communication platforms is also subject to their own privacy policies and terms.
We may contact you about an enquiry, payment, delivery, or order using the details you provide.
Where we send optional promotional messages, you may ask us to stop by replying to the message or contacting us. Opting out of promotions does not prevent essential communications about an active order.
6. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected.
Retention periods depend on factors such as:
- Whether an order or support request is still active.
- Accounting, invoicing, tax, and other legal recordkeeping requirements.
- Refunds, disputes, fraud prevention, and security needs.
- Whether an account remains active, where accounts are available.
When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable. Backup copies may remain until they are removed through the normal backup cycle.
7. Protecting Your Information
We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, loss, alteration, and disclosure.
However, no website, electronic transmission, or storage system can guarantee complete security.
If you have an account, keep your login details confidential and contact us promptly if you suspect unauthorised use.
8. Your Choices and Privacy Requests
You may contact us to:
- Ask about the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information that we no longer need to retain.
- Request account closure, where applicable.
- Withdraw consent for processing that relies on your consent.
- Opt out of optional promotional communications.
- Raise a privacy question or complaint.
We will consider requests in accordance with applicable law. We may need to verify your identity before disclosing or changing personal information.
Some information may need to be retained for legal obligations, transaction records, security, or unresolved disputes. If we cannot fully fulfil a request, we will explain the reason.
Withdrawing information or consent necessary to fulfil an order may affect our ability to provide that service. It does not affect processing already lawfully carried out.
9. Children’s Privacy
FreshBaskets is intended for adults purchasing products for themselves or their businesses. It is not directed at children under 18.
If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
10. Third-Party Websites and Services
Our website may link to payment services, WhatsApp, or other third-party websites.
Those services operate under their own privacy policies. Please review their policies before providing personal information.
This Privacy Policy covers information handled by FreshBaskets and does not describe every practice of independent third-party services.
11. Processing Locations
Our service providers may process or store information in India or other countries, depending on the systems they use.
Where information is transferred, we will handle it in accordance with applicable legal requirements. Delivering products within Northeast India does not necessarily mean all supporting technology systems are located within the region.
12. Changes to This Policy
We may update this Privacy Policy when our services, technology, or legal requirements change.
The updated version will be published on this page with a revised “Last updated” date. Where required, we will provide additional notice or request fresh consent for relevant changes.
13. Contact Us About Privacy
For privacy questions, requests, or complaints, contact:
Privacy Contact: Jyotirmoi Kakati
Business: FreshBaskets
Address: Kahilipara, Guwahati, Assam, India
Email: sjmsolutions23@gmail.com
Phone: +91 78965 25853
WhatsApp: +91 93879 45053
Please use “Privacy Request — FreshBaskets” as your email subject and describe your request. Include an order reference only if it is relevant, and avoid sending unnecessary identity documents or sensitive payment information.