Delivery coverage
FreshBaskets is based in Guwahati and welcomes enquiries across Northeast India. Delivery is available only where we can confirm suitable arrangements for the requested products. Website checkout supports the delivery areas currently enabled by us; a general coverage statement is not a guarantee of service to every PIN code.
If your area is not listed, contact us with your location, PIN code and requirements before ordering.
Availability confirmation
We source supplies after receiving orders. A saved order reference acknowledges receipt; it does not mean every item is already available or dispatched. We check availability and contact you if a change is needed. We do not silently replace brands or pack sizes or change your agreed total.
Delivery timing
The timing displayed for your selected delivery area applies to that area and is subject to availability confirmation. Next-day or same-day delivery is not promised unless specifically confirmed for your order. Delivery outside Guwahati can take longer and must be arranged separately where supported.
Weather, road conditions, supplier availability and transport interruptions may affect delivery. Contact us for the current status of your order. We will discuss a revised arrangement if we cannot meet a confirmed schedule; your applicable rights remain unaffected.
Minimum order and charges
Minimum order value, delivery charge and any free-delivery threshold are calculated using the active rules for your selected area and are shown during checkout review. Delivery is free only when the applicable rule or a confirmed arrangement says so. No additional charge or revised total will be imposed without your agreement.
Frozen, chilled and dairy products
Frozen foods, whipping cream, cheese and butter require suitable storage and transport. Availability for delivery depends on whether appropriate handling can be arranged for the route. We do not promise frozen-product delivery to every location.
Arrange for someone to receive these products promptly. Follow the manufacturer’s storage instructions and transfer them to suitable storage immediately after delivery. Do not consume products that appear unsafe, spoiled or improperly handled; contact us with details.
Receiving your order
Check the product names, brands, pack sizes, quantities, packaging and visible condition at delivery. Tell us promptly if an item is missing, incorrect or damaged. Photographs and packaging details can help us investigate, but do not replace your applicable rights.
Address or delivery changes
Provide a complete, accessible address and a reachable phone number. Contact us as soon as possible if the address or receiving arrangements change. Any revised delivery cost or arrangement will be discussed before proceeding.
Unable to receive a delivery
If you cannot receive an order, contact us promptly. Redelivery may not be practical for temperature-sensitive products. Any proposed redelivery, cancellation or charge must be explained and agreed; contact us for help rather than assuming an automatic fee applies.
For cancellations, product issues and refunds, see Returns and Refunds or contact us with your order reference.